One of the reason gotv self care exist is to make sure you can do lot of things by yourself without involving the customer care and i will guide you on how to upgrade gotv from any package or subscription as well as downgrade to other bouquet by yourself.
This is one of the core advantages of the self care portal. Using it is even easier and much more faster than you might think.
It takes about 15 minutes for the whole process give or take from start to finish.
I have heard different reasons why customers wants to change their gotv subscription either to an higher one of lower package.
Personally, i have downgraded from Max to the defunct Value package in the past just because i won’t be able to watch most of the stations on Max and it will just be waste of money.
Recently, i went from Max to Jolli and then to Jinja and upgrade back to GoTv max just to experience the newest packages.
You obviously have your own reasons to and that is why you are here. So let’s get to that.
How to Upgrade GoTv
- Visit https://eazy.gotvafrica.com/en/ng/ to go to Nigerian version of the website
- Click on sign in at the top right side of the page
- Smartphone users should tap on the menu button and tap on sign in
- Login using the phone number you use to activate your decoder and your IUC number
- On the dashboard, click on ‘build a package’
- Select the package you want to upgrade to. Similarly, to downgrade, choose the new plan.
- You will be redirected to make payment for the new package.
In my own experience, quickteller is the easiest method to pay for your gotv device. In 10 – 15 minutes, your decoder will be upgraded or downgraded to the chosen subscription and your viewing will be restored.
Your IUC nmber can be found at the bottom of your decoder for those who don’t already have it written somewhere.
Even though the above process is the proper procedure to follow, i have been able to get it done in some cases by just subscribing to the new package by either using quickteller or my bank’s mobile app and the result is the same thing.
But i would still recommend you follow the above procedure if you are new to the whole thing.
However, it is very important that you leave your decoder On before you start the process at all. If you have anything you add or ask, make use of the comment box.
I hope this guide on how to upgrade gotv package was very easy for you to follow and works for you. If you find it hepful and informative, share with your friends and family.